Last updated: 4 November 2026.
Agreement and service orders
These terms govern use of this website and the services supplied by Geeks Technologies, a Chandigarh, India partnership firm. Merely browsing the website does not create a service contract. A service is accepted when we confirm the scope, price and timing in writing, through an approved quote, proposal, service agreement, invoice or portal order. Where we agree different terms with you in writing, those agreed terms take priority for that job.
Our services
We provide IT support and repair, web design and development, hardware and networking help, ongoing maintenance and related services. The scope, price, deliverables, dependencies and timing of each job are confirmed before work begins. Anything outside the agreed scope requires written approval and may be quoted separately.
Your responsibilities
- Give us accurate information about the problem and about your devices, accounts and systems.
- Only ask us to work on equipment, accounts and websites you own or are authorised to manage.
- Keep your own backups of important data. We recommend this before any repair, upgrade or migration.
- Keep your passwords and portal login details private. Do not send credentials through public social-media comments or unsecured channels.
- Do not ask us to do anything unlawful.
Remote access
Much of our work is done remotely. Before each remote session, you must confirm that you are authorised to grant access. We access only what is reasonably needed for the agreed job, and you can end the session at any time. You remain responsible for supervising access to systems containing sensitive, regulated or third-party data and for making backups before work begins. A managed-service agreement may set out a different approved access process.
Client portal
Our client portal lets you view invoices, open support tickets and manage services. You are responsible for activity on your account and for keeping its contact details current. Tell us promptly if you suspect unauthorised access. We may suspend access that is misused or creates a security risk, and will try to notify you where appropriate.
Fees and payment
- Invoices are payable by the due date shown on the invoice or in the portal.
- Prices exclude any taxes that apply, unless stated otherwise.
- Maintenance contracts run for the agreed term. Renewal, cancellation, payment schedules and any recurring billing arrangements are stated in the individual agreement or invoice. A recurring charge is made only where the applicable arrangement has been agreed.
- We may pause work on an account with overdue invoices.
Response times and availability
Support availability and response targets are set out in your service agreement. Response and resolution times we mention, such as a critical response goal, are targets rather than guarantees. Some problems depend on third parties, on parts, or on access we do not control.
Ownership of work
Unless we agree otherwise in writing, ownership of client-specific design, content and deliverables expressly identified in the accepted scope passes to you once the related invoice is paid in full. We retain ownership of our pre-existing tools, methods, templates, code libraries, know-how and brand assets. Third-party software, themes, plugins, fonts, images and services remain subject to their own licences. Any software product supplied by us may have separate licence terms. Unless you ask us not to, we may identify that we worked with you without sharing confidential details.
Limits on our responsibility
We carry out our work with reasonable skill and care. We cannot promise that every problem can be fixed or that a fix will be permanent, because hardware, software, networks and third-party services can fail for reasons outside anyone's control. To the extent permitted by law, we are not liable for indirect or consequential loss, loss of data, loss of profit or business interruption, and our total liability for a claim is limited to the amount paid for the specific service giving rise to it. Nothing in these terms excludes liability or limits a consumer right that cannot lawfully be excluded or limited.
Third-party products and links
We may recommend, configure or help you use third-party products and services, such as hosting, domains, software, payment providers or remote-support tools. They remain subject to their own terms, pricing, availability and privacy practices. We are not the provider of those third-party services and cannot guarantee their continuing operation, but we will explain any material dependency within the agreed scope where practical.
Ending or suspending service
You can stop using our services at any time, subject to any agreed notice period, minimum term or fees for completed work. We may suspend or end services for non-payment, misuse, breach of these terms, security risk or where continuing would be unsafe or unlawful. We will handle current work, data and handover as stated in the applicable service agreement or, if none, reasonably for the circumstances.
Governing law
These terms are governed by the laws of India. Subject to mandatory consumer law, courts at Chandigarh have jurisdiction. Before starting formal proceedings, both sides should first try in good faith to resolve the issue through the contact details below.
Changes
We may update these terms when services, tools or legal requirements change. The version published on this page applies to new work accepted while it is in effect. Existing agreed work remains subject to its accepted scope unless both sides agree otherwise or law requires a change.
Get in Touch
Questions about these terms? Email hello@geeksofficial.com or contact us.